Frequently Asked Questions

Over the next several months, the hospitals will begin formal planning to establish the legal and operational structures for the new academic health sciences centre. During this time, the Interim CEO at KGH, Jim Flett, and Dr. Pichora, in his role as CEO at HDH, will work closely together to develop a transition plan. A joint team will be charged with leading this process and will also be engaging with the community to seek their input. It is anticipated that it will take up to 12 months to form the new corporation, at which time Dr. Pichora will assume the role of CEO.

Infertility is a common problem that affects approximately 8 per cent of women. Infertility is described as the inability to get pregnant after one year of trying for the first pregnancy, or six months thereafter. Although there are five factors that can contribute to infertility, 30 per cent of the time no specific cause for infertility can be found. KGH operates a infertility clinic that is available to you upon referral from your family physician or gynecologist. If you would like more information on techniques you can try on your own to help get your body ready for pregnancy, you can also visit the Queen's University Department of Obstetrics website.

As a faith-based organization, our Hotel Dieu Hospital site visibly displays religious images and symbols that remind us of our mission and values, and of the legacy of our founding Sisters.  They remind us—as do our principles of Patient and Family-Centred Care—that we respect the dignity of every individual and provide care to people of all faiths and creeds as well as to those with no religious beliefs.

However, we recognize that some people are uncomfortable with religious artifacts for personal or ideological reasons.  From time to time this has resulted in patients asking that icons or images be removed during their hospital visit. 

We have a hospital policy that allows for the temporary removal of religious images in the space in which the patient receives treatment.  Please note that the policy does not apply to public spaces (e.g., waiting rooms, lobby), the hospital chapel or the multi-faith room. 

Patients wishing images removed are encouraged to provide notice in advance of their clinic visit; you can contact your health care team or Patient Relations.

The policy also makes provision for verbal requests during a visit. 

As a faith-based organization, our Hotel Dieu Hospital site visibly displays religious images and symbols that remind us of our mission and values, and of the legacy of our founding Sisters.  They remind us—as do our principles of Patient and Family-Centred Care—that we respect the dignity of every individual and provide care to people of all faiths and creeds as well as to those with no religious beliefs.

However, we recognize that some people are uncomfortable with religious artifacts for personal or ideological reasons.  From time to time this has resulted in patients asking that icons or images be removed during their hospital visit. 

We have a hospital policy that allows for the temporary removal of religious images in the space in which the patient receives treatment.  Please note that the policy does not apply to public spaces (e.g., waiting rooms, lobby), the hospital chapel or the multi-faith room. 

Patients wishing images removed are encouraged to provide notice in advance of their clinic visit; you can contact your health care team or Patient Relations.

The policy also makes provision for verbal requests during a visit. 

As a faith-based organization, our Hotel Dieu Hospital site visibly displays religious images and symbols that remind us of our mission and values, and of the legacy of our founding Sisters.  They remind us—as do our principles of Patient and Family-Centred Care—that we respect the dignity of every individual and provide care to people of all faiths and creeds as well as to those with no religious beliefs.

However, we recognize that some people are uncomfortable with religious artifacts for personal or ideological reasons.  From time to time this has resulted in patients asking that icons or images be removed during their hospital visit. 

We have a hospital policy that allows for the temporary removal of religious images in the space in which the patient receives treatment.  Please note that the policy does not apply to public spaces (e.g., waiting rooms, lobby), the hospital chapel or the multi-faith room. 

Patients wishing images removed are encouraged to provide notice in advance of their clinic visit; you can contact your health care team or Patient Relations.

The policy also makes provision for verbal requests during a visit. 

Health care providers performing hand hygiene is a practice that continues to improve as we learn more about hand hygiene best practices. Both hospitals and the health care system have invested considerable resources to improve hand hygiene in hospitals.

The Public Health Ontario provincial hand hygiene campaign, Just Clean Your Hands, was designed to help hospitals and individuals overcome barriers to proper hand hygiene and improve compliance with hand hygiene best practices. The program recognizes that health care providers are busy and require immediate access to hand hygiene products at the right time in the patient care process.

At KGH, for example, where sinks used to be located inconveniently throughout hospitals, there is now fast and easy access to more than 2,200 alcohol-based hand rubs outside all inpatient rooms and adjacent to patients’ bedsides. There are also more freestanding hand cleaning stations located at all main entrances. In addition, ongoing education sessions are held to ensure health care providers know when and where to clean their hands to ensure patient safety.

 

Health care providers performing hand hygiene is a practice that continues to improve as we learn more about hand hygiene best practices. Both hospitals and the health care system have invested considerable resources to improve hand hygiene in hospitals.

The Public Health Ontario provincial hand hygiene campaign, Just Clean Your Hands, was designed to help hospitals and individuals overcome barriers to proper hand hygiene and improve compliance with hand hygiene best practices. The program recognizes that health care providers are busy and require immediate access to hand hygiene products at the right time in the patient care process.

At KGH, for example, where sinks used to be located inconveniently throughout hospitals, there is now fast and easy access to more than 2,200 alcohol-based hand rubs outside all inpatient rooms and adjacent to patients’ bedsides. There are also more freestanding hand cleaning stations located at all main entrances. In addition, ongoing education sessions are held to ensure health care providers know when and where to clean their hands to ensure patient safety.

 

Health care providers performing hand hygiene is a practice that continues to improve as we learn more about hand hygiene best practices. Both hospitals and the health care system have invested considerable resources to improve hand hygiene in hospitals.

The Public Health Ontario provincial hand hygiene campaign, Just Clean Your Hands, was designed to help hospitals and individuals overcome barriers to proper hand hygiene and improve compliance with hand hygiene best practices. The program recognizes that health care providers are busy and require immediate access to hand hygiene products at the right time in the patient care process.

At KGH, for example, where sinks used to be located inconveniently throughout hospitals, there is now fast and easy access to more than 2,200 alcohol-based hand rubs outside all inpatient rooms and adjacent to patients’ bedsides. There are also more freestanding hand cleaning stations located at all main entrances. In addition, ongoing education sessions are held to ensure health care providers know when and where to clean their hands to ensure patient safety.

 

Hand hygiene involves everyone in the hospital, including patients. Hand cleaning is one of the best ways you and your health care team can prevent the spread of many infections. Patients and their visitors should also practice good hand hygiene before and after entering patient rooms.

More information is available at:

•  Ministry of Health and Long Term Care - Patient Safety  
• Public Health Ontario - Just Clean Your Hands campaign

KGH works hard-to create a culture of patient safety involves everyone – health care administration, health -care professionals, and, of course, patients and families. If low hand hygiene compliance rates are identified, we will review infection prevention and control practices to ensure that they align with best practices documents, as well as the Just Clean Your Hands program and introduce educational interventions and make appropriate revisions to our program.

For the purpose of public reporting, data will be reported on an annual basis. The decision was made to report annually so that hospitals were able to submit enough data and that the compliance rate was statistically valid.

Patients should know that their hospital is safe, that the care they receive is topnotch, and that every effort is made to ensure the highest quality of care possible. Public reporting of hand hygiene compliance rates is another helpful measure to ensure the care provided to Ontario patients is even safer, and continues to improve over time. 

A low reported compliance rate does not necessarily mean that health care providers are not performing hand hygiene. The audit tool measures whether health care providers are performing hand hygiene at the right times and the right way. That is why it is vital that hand hygiene compliance rates are viewed in the context of other performance indicators. That said, the analysis of these rates, over time will certainly provide helpful information that can be used to make system improvements in each hospital.

No. Patient safety is a number one priority for all Ontario hospitals. There are numerous checks and balances in place to ensure the safety of public hospitals but hospital care is complicated and depends on many factors. The public reporting of hospitals’ hand hygiene compliance rates is not intended to serve as a measure for hospitals to compare themselves against other organizations, or for the public to use as a measure of where to seek care. Rates can vary from hospital to hospital, month to month. Some hospitals will have lower observation opportunities because they do not have as much direct provider-to-patient care opportunities. Due to the types and patient populations (i.e. mental health) of these hospitals, their rates may seem lower. Like other indicators, it is important to look at hand hygiene compliance rates in a broader context. The rates must be examined in order to get a sense of how hospitals are performing – where they excel and where improvements could be made. It is important to look at all of these indicators in combination.

Health care providers performing hand hygiene is a practice that continues to improve as we learn more about hand hygiene best practices. Both hospitals and the health care system have invested considerable resources to improve hand hygiene in hospitals.

The Public Health Ontario provincial hand hygiene campaign, Just Clean Your Hands, was designed to help hospitals and individuals overcome barriers to proper hand hygiene and improve compliance with hand hygiene best practices. The program recognizes that health care providers are busy and require immediate access to hand hygiene products at the right time in the patient care process.

At KGH, for example, where sinks used to be located inconveniently throughout hospitals, there is now fast and easy access to more than 2,200 alcohol-based hand rubs outside all inpatient rooms and adjacent to patients’ bedsides. There are also more freestanding hand cleaning stations located at all main entrances. In addition, ongoing education sessions are held to ensure health care providers know when and where to clean their hands to ensure patient safety.

Direct observation of hand hygiene practice is done by trained observers using the provincial audit tool. The observer conducts observations openly, recording what they see, with the identity of the health care provider is kept confidential.

The single most common transmission of healthcare-associated infections in a health care setting is via the hands of health care providers.

Health care providers acquire germs from contact with infected patients, or after handling contaminated material or equipment. Hand hygiene is an important practice for health care providers but also involves everyone in the hospital, including patients, families and visitors.

Effective hand hygiene practices in hospitals play a key role in improving patient and health care worker safety, and in preventing the spread of healthcare-associated infections.

Hand hygiene is the removal of visible soil and removal or killing of microorganisms from the hands. This can be accomplished using soap and water for visibly soiled hands or an alcohol-based hand rub.

Your Surgeon and Anesthesiologist will speak with you and answer your questions on the day of your surgery, prior to you going to the operating room. If you have questions earlier than that, please contact your Surgeon’s office.

As an employee of KHSC you are able to take advantage of the discounted Kingston Transit bus pass program called Kingston Transpass. This entitles you to a unlimited bus pass that is deducted directly from your pay check monthly. To learn more about the Kingston Transpass program, please click here.

As an employee of KHSC you are able to take advantage of the discounted Kingston Transit bus pass program called Kingston Transpass. This entitles you to a unlimited bus pass that is deducted directly from your pay check monthly. To learn more about the Kingston Transpass program, please click here.

As an employee of KHSC you are able to take advantage of the discounted Kingston Transit bus pass program called Kingston Transpass. This entitles you to a unlimited bus pass that is deducted directly from your pay check monthly. To learn more about the Kingston Transpass program, please click here.

This is first and foremost about making a bold step for our community to improve the experience of patients and families by delivering better and more coordinated care. We believe that by integrating our hospitals we will provide more efficient care that may also result in some financial savings.

This is first and foremost about making a bold step for our community to improve the experience of patients and families by delivering better and more coordinated care. We believe that by integrating our hospitals we will provide more efficient care that may also result in some financial savings.

This is first and foremost about making a bold step for our community to improve the experience of patients and families by delivering better and more coordinated care. We believe that by integrating our hospitals we will provide more efficient care that may also result in some financial savings.

• Pack a 3-day wardrobe, comfy clothes without strings, slippers, personal scent-free toiletries and a medication list.
• Soft covered reading materials, non-spiral bound notebooks, writing and small hobby supplies (i.e. pencils, crayons, markers, word searches and crosswords) are permitted.
• Phones, laptops, and tablets are allowed but have specific usage hours and guidelines.

Any items that can be a threat or danger to patients and/or staff will be stored in a secure patient specific location and illegal items or substances will be confiscated and disposed of.

• Sharp objects, overly-scented items, fire-producing items, inappropriate clothing or items and substances are not permitted.

Please avoid bringing valuables. If items cannot be sent home, they will be stored in a secure location; however, KHSC is not responsible for lost, stolen or damaged valuables.

External cephalic version (ECV) is a technique whereby a doctor turns a breech baby in utero to a head down position. The procedure involves the baby being turned manually by using  pressure on your abdomen. The ECV is done by an Obstetrician with assistance from a Obstetrical Resident. Your healthcare provider can book your ECV with one of the obstetricians who does this procedure. You will be instructed to call Connell 5 on the morning of the procedure to set up a time throughout the day when it can be done. The doctor will discuss the procedure and the risks with you. The nurse will check your vital signs and may start an intravenous line. You will feel a great deal of pressure during the procedure, however, it should not be painful. It can be completed in about five minutes. If you require further information about ECV, please ask your healthcare provider.

You will soon be contacted by the Pre-Surgical Screening office which is located at Hotel Dieu Hospital to book an appointment to help prepare you for your surgery.

If you have not been contacted by the office one week before your scheduled surgery date, please call: 613-544-3400 ext. 2203

This is where the answer appears.