When a same-day appointment isn’t available with your family doctor or a walk-in clinic and your health concern needs to be addressed within 24 hours, the Urgent Care Centre is where to go for non-life-threatening illness or injury. If your concern is NOT urgent, please explore other health-care options at RightPlaceRightCare.ca.
Location
Hotel Dieu Hospital site
144 Brock Street, near the corner of Bagot and Brock streets
Contact Information
You can reach us by calling 613-546-1240.
Hours of Operation
- Monday to Friday, 8 a.m. to 4 p.m.
- Saturdays and Sundays, 8 a.m. to 2 p.m.
When to go to the Urgent Care Centre
- Cuts needing stitches
- Sprains and strains
- Deep bruises
- Mild to moderate asthma attacks
- Minor broken bones
- Insect bites and rashes
What you can expect
- Present yourself to the triage nurse with your health card ready.
- A quick assessment will take place to decide how quickly you will need to see a doctor.
- Doctors see the sickest patients first – not by order of arrival.
- The registration clerk then updates any important information in your file, including your address, phone number, the name of your family doctor and the name of your emergency contact.
- If you have not been brought into the patient care area right away for testing, etc., you will be asked to take a seat in the waiting room until you are called.
- If you begin to feel worse or decide to leave, please tell the triage nurse.
Services NOT offered at the Urgent Care Centre
- Form completion (other than Form 8 WSIB)
- Continuing care for chronic conditions
- Mental health assessment
- Routine check-up or bloodwork
- Routine pregnancy care
- Chronic pain management review
- Non-urgent specialist referral
- Well-baby assessment
- Pre-operative assessment
- Steroid joint injections
- Prescription refills, including those for controlled substances, are NOT routinely filled
