Patients, Families & Visitors

At Kingston General Hospital, Patients and Families are at the centre of everything we do.
At Kingston General Hospital, Patients and Families are at the centre of everything we do.

Kingston General Hospital is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, and home to the Cancer Centre of Southeastern Ontario, KGH serves almost 500,000 people.

Fully affiliated with Queen’s University, KGH is a research and teaching hospital and is home to more than 2,000 health-care students and more than 180 researchers and has been named one of Canada’s top 40 Research Hospitals by Research Infosource. To learn more about our research, visit the KGH Research Institute website by clicking here.

Partnering with patients and families is what defines the KGH Way – it’s how we’re making steady progress towards our aim of Outstanding Care, Always. The patient journey through KGH can be complex. By partnering with you and your family, we’ll work as a team to make sure you have the best possible experience every step of the way. That’s why we put you at the centre of everything we do, and work together with you and your family to create a positive care experience.

As a patient or family member, you will notice a few things that make KGH different from other hospitals. These are our patient- and family-centred practices that you’ll see while you’re here. These practices ensure that everyone who works, learns or volunteers at KGH will provide the same high standard of care, in partnership with you and your family.

To read or download a copy of our Patient and Family Guide Book, click here.

Standards of Care


Whiteboards have been placed in all patient rooms. These boards will make it easy for you, your family and the rest of your care team to communicate with one another. You should see a whiteboard near your bed and each section should be updated on a regular basis.

Identification Badge

Everyone who enters your room will wear an ID badge at chest level, with their name and position, so you always know who you are speaking with.

Communicate with HEART

All KGH staff are being trained in a patient- and family-centred communications program that helps us partner with you and your family to ensure you receive the respectful, compassionate care you need.

Hourly Rounding

We will perform hourly rounds during your stay to ensure that you are seen by a staff member at a minimum every hour. We will check on your comfort and safety, see that your call bell is within reach in case you need help with pain management, going to the washroom or anything else you may need.

Looking for more information?

Getting to KGH

While you are here

Preparing to leave

Care Teams

Visiting a Patient

Information about your care

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