Where to go for care this holiday season

News / Patient Care / Emergency Care

Know your options before heading to the Emergency Department

As we head into the busy holiday season Kingston Health Sciences Centre urges people to know their options for accessing health care before they head to the Emergency Department, which can be very crowded at this time of year caring for patients with influenza and seasonal injuries.

To ensure that our Emergency teams can continue to provide the highest-level of care to the sickest individuals in our region, please see the information below regarding where you can access the appropriate medical care this holiday season.

And remember that simple actions like getting a flu shot, proper cough etiquette, washing your hands and staying home when you’re sick can help you stay healthy. 

Non‐acute and non‐life threatening illness/injury:

  • Call your family doctor or nurse practitioner, or attend your provider’s after-hours clinic. You can also find a walk-in clinics in our area by visiting https://www.southeasthealthline.ca/
  • Go to the Urgent Care Centre at the Hotel Dieu Hospital site of KHSC (166 Brock Street) for injury/illness that cannot wait for a visit to a family physician such as deep cuts and wounds that require stitches; sprains and strains; mild to moderate asthma attacks; and infections of the ear, respiratory system or urinary tract. Open every day 8 a.m. to 8 p.m.
  • Children and youth who require urgent care can visit the walk-in Pediatric Urgent Care Clinic at the Hotel Dieu Hospital site. Open weekdays, 9 a.m. to 4 p.m.  Holiday hours: 10 a.m. to 4 p.m., Dec. 27, 28 and 31. 

Serious & emergency medical illness/injury:

Go to the Emergency Department at KHSC’s Kingston General Hospital site (entrance off King Street West) for acute life or limb‐threatening illness/injury including severe bleeding, difficulty breathing, chest pain or pressure, trauma to the head, sudden dizziness or difficulty seeing, and severe abdominal pain. Open 24 hours a day.

If you’re experiencing severe chest pain, respiratory distress, allergic reactions or the symptoms of stroke (sudden onset of arm/leg weakness, facial droop or slurred speech) call 911 immediately. 

Advice from a Registered Nurse 24/7:

Call Telehealth Ontario at 1‐866‐797‐0000.  Available 24 hours a day, seven days a week.